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MyChart Help

For assistance with MyChart, please contact the UNC Health Outpatient Access Center at (888) 996-2767. The center is open Monday through Friday from 8 a.m. - 7 p.m.

Visitor Information

Updated March 8, 2022

Visiting Guidelines (subject to change)

  • UNC Health Southeastern has expanded visitation for the medical center, allowing two visitors at a time for non-COVID-19 patients while COVID-19 positive patients will be allowed one visitor per day.
    • One visitor is allowed for Emergency Department patients.
    • Laboring mothers are allowed two visitors, and two parents or legal guardians are allowed for minor patients. In both cases, one visitor will be allowed to remain with the patient after visiting hours have ended each day.
  • Visitors are required to wear a surgical grade face mask, which will be provided if necessary, instead of cloth masks or face coverings while inside UNC Health Southeastern facilities. The mask must be worn correctly, covering nose and mouth, with the metal nose piece conforming to the bridge of the nose. 

General Guidelines

  • All medical center visitors must be age 16 or older and are required to be screened, present a valid photo I.D.
  • All approved visitors must wear their visitor badge at all times.
  • If a patient wishes to limit their visitors in any way, please notify the nurse, patient representative or the main information desk.

To learn more about visitation guidelines, call Patient Relations at (910) 671-5592.

Visitor Hours

General

  • 10:00 a.m. to 6:00 p.m. Visitors may not enter the facility after 6:00 p.m. unless under special circumstances.  Effective Monday, March 14, visiting hours will be changing to 8:00 a.m. to 8:00 p.m. (Subject to change)

Behavioral Health

  • Family and friends of patients of the psychiatric unit, Third East, may visit from 5:00 to 6:00 p.m. daily. All visitors are required to participate in a family orientation session prior to visitation, which begins at 4:30 p.m. daily.

WoodHaven

  • WoodHaven Nursing, Alzheimer’s and Rehabilitation Center allows visitation, daily, from 1 p.m. to 5 p.m.


Visitor Management System

The electronic visitor management system utilizes photo ID badges to help to expedite visitor check-in and offers an array of security features for patients and guests, as well as the organization. A printed badge allows access to a specific area for up to 24 hours.

Visitor Rules

We encourage visitors for emotional support and recovery. To provide a restful and safe environment, we ask that all visitors comply with the following guidelines:

  • Be considerate of other patients by keeping noise to a minimum.
  • Refrain from visiting if you have a cold, sore throat or any contagious
    disease.
  • Observe no visiting and precaution signs before entering the room.
  • Do not smoke or use tobacco.
  • Leave the room during tests or treatments if asked.
  • Details about visiting patients in special care units, including Obstetrics, Labor and Delivery, Third East, Outpatient Surgery Center, Critical Care and the UNC Health Southeastern Heart and Vascular may be obtained from the special care unit.

Parking

Free visitor parking is available in the parking deck on the east side of the Medical Center and in the lot on 28th Street.

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View our Patient Guidebook [PDF]

Patient Handbook 2022 cover