MyChart Help

For assistance with MyChart, please contact the UNC Health Outpatient Access Center at (888) 996-2767. The center is open Monday through Friday from 8 a.m. - 7 p.m.

Scheduling and Registration

At UNC Health Southeastern, we value the trust our patients have placed in us. As your regional health care provider of choice, we are committed to retaining and growing that trust by committing ourselves to excellence in every aspect of the services we provide. Below find guidelines on how to use our services.


This process is usually initiated from the ordering provider, but if the provider chooses, he/she may issue a valid order to the patient and then they may call to schedule themselves personally through Central Scheduling at 910.671.5594 from 7:00am-6:00pm Monday thru Friday.

You should provide the following information:

  • Physician's name and telephone number
  • Test or procedure
  • Diagnosis (diagnosis can’t include – “rule out”, “to evaluate”, or ”suspected”)
  • Suggested time and date of service


Each visit to UNC Health Southeastern will require a new registration. Patients are asked to provide specific information to ensure the accuracy and integrity of each registration. Patients who have pre-registered should report directly to the department for their test or procedure. Pre-Admission Testing patients should report to Registration. If at any point you are unsure of a location or your registration status, stop by the Registration department located near the main lobby. Hostesses are available to assist you.

You should bring the following items with you when coming for pre-registration and on the day of your test or procedure:

  • All current medical insurance cards
  • A photo ID
  • Co-payment
  • Any paperwork from the ordering physician
  • Living Will and Power of Attorney information

If you are under 18, a parent or legal guardian must be present to sign consent forms before services are rendered in most cases.

Pre-Admission Testing

If your physician has scheduled an appointment for pre-admission testing, you should report to the registration area. Pre-Admission testing patients are scheduled to arrive 15 minutes before their appointment.

Online Pre-Registration

Access our web-based pre-registration menu from the convenience of your computer. Procedures must be scheduled 2 business days prior to the registration to ensure that all information is processed accurately.

Phone Pre-Registration

Available Monday through Friday between the hours of 8:00 am to 6:00 pm. To speak to one of UNC Health Southeastern’s centralized registration staff members, call (910) 671-5096.

Onsite Registration

For a more personalized registration experience, visit our office on the main campus. Hours of operation are Monday through Friday from 7:00am to 6:00pm. The main campus is located at 300 W. 27th Street Lumberton, NC 28358. Registration is located off the main visitors lobby.

Physician Services Registration

To schedule an appointment at any UNC Health Southeastern Primary care or Specialty clinic, contact the clinic.

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View our Patient Guidebook [PDF]

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