MyChart Help

For assistance with MyChart, please contact the UNC Health Outpatient Access Center at (888) 996-2767. The center is open Monday through Friday from 8 a.m. - 7 p.m.

The Rapid Response Team

How to Call Code Help

  • Turn the patient call light on.
  • CALL 7339

The operator will ask for:

  • Patient name and room number.
  • The operator will page Code Help over the speaker system as well as page team members. Within a few minutes, the team will arrive to assist the nurse to assess the patient and your concerns.

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The Rapid Response Team is composed of a highly trained nurse and a respiratory therapist who is trained to assist the nurse when there are signs that a patient is getting much sicker. The purpose of a Rapid Response Team is to help before there is a medical emergency, such as a heart attack. Rapid Response Teams take action very quickly when something goes wrong. It may suggest laboratory tests, X-rays, medications, or even moving the patient to a higher level of care such as the telemetry unit or intensive care unit. Problems can happen anytime a patient is in the hospital. This includes just after surgery, during medical tests or when a patient is recovering from an illness.

How family members can help

  • Ask the nurse to call the Rapid Response Team when you see warning
    signs that your loved one is becoming much sicker.

When should the patient or family member call Code Help?

  • If the healthcare team does not recognize the concern or you continue to
    have concerns about changes in your loved one.

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View our Patient Guidebook [PDF]

Patient Handbook 2022 cover