MyChart Help

For assistance with MyChart, please contact the UNC Health Outpatient Access Center at (888) 996-2767. The center is open Monday through Friday from 8 a.m. - 7 p.m.

Admissions Process

We want the admissions process to run smoothly for you and your family. Your cooperation will help us achieve that goal. Please review these admissions guidelines so you are prepared for your hospital stay.

Personal Belongings

To make your hospital stay as comfortable as possible, you should bring:

  • Slippers, bathrobe
  • Toothbrush, toothpaste
  • Hairbrush and comb
  • Shampoo/hair care and personal hygiene products
  • Denture care supplies (required to use hospital provided denture cup)
  • Eyeglasses and case

Store your contact lenses, eyeglasses, hearing aids and dentures in your bedside stand when not in use. Please don’t put them on your bed or food tray—they may be damaged or lost.

Please consider leaving at home any nonessential items – such as jewelry, credit cards and cash – or sending them home with family or loved ones. If you cannot send your valuables home, please promptly speak to your nurse. You will
be given a receipt for your valuables, which you must present when you pick them up at the time of your discharge. Please do not lose this receipt.

Please note that UNC Health Southeastern will not be responsible for any of your personal belongings during this hospitalization unless the items are placed in a hospital valuables envelope and deposited with the Nursing Supervisor. For emergency situations, all valuables will be secured based on our organizational policy and procedure. If you have further questions or have misplaced your belongings, please contact a Patient Representative at (910) 671-5592.

Your ID Bracelet

As a patient, you will receive a special identification (ID) bracelet that states your name and hospital number, your physician’s name and other important information. Your ID bracelet will be checked often during your stay. Please wear it at all times to prevent delays with important lab tests, X-rays, and various other tests and treatments. If your ID bracelet is damaged or lost, please let your nurse know immediately.

When You Arrive

Please check in at the Admissions desk, located in the Registration area, just off the main lobby. It is essential that we have your current medical and financial information.

Please bring the following:

    • Insurance card and/or policy
    • Medicare or Medicaid card
    • Social Security numbers of the patient and the insured
    • Driver’s licenses and/or photo ID cards of the patient and the insured
    • Emergency contact information
    • A list of your current medications, over- the-counter and prescription
      drugs, vitamins and herbals
    • Physician’s orders, if you have any
    • Your advance directives (living will, power of attorney, etc.)

Admission Requirements

Once admitted to an Inpatient or Observation unit, patients are required to remain on their assigned floor. Patients may not leave the unit or floor except for a valid medical reason or as ordered in writing by the physician. If the patient leaves the unit or floor without an order, the patient will be considered to have left Against Medical Advice (AMA) and immediately discharged. Any resumption of inpatient medical care or observation will require readmission through the standard readmission process.

Medications From Home

Please do not bring any medications (prescription, over-the-counter or illegal drugs) to the hospital. All medications you take while a patient at the medical center have been prescribed by your physician, are dispensed by the hospital pharmacy and administered by a trained professional. Patients are not permitted to administer their own medications or to keep personal medications, unless approved by their physician.

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View our Patient Guidebook [PDF]

Patient Handbook 2022 cover