Billing and Insurance Frequently Asked Questions (FAQ)

You will receive a single statement each billing cycle for both hospital and physician charges. Follow the instructions on the statement to pay your bill.

Yes, payment arrangements are available for both short term and extended terms to pay your account balance. If you wish to set up a payment plan, please contact customer service Monday through Thursday, 8:00 AM - 5:00 PM and Friday 8:00 AM - 11:30 AM at 800-594-8624 (toll-free) or locally at 984-974-2222.

There are several ways you can pay your bill.

• You can visit UNC Health Pay My Bill to pay online
• You can pay by phone or by mail. Our dedicated customer services representatives are available to handle all of your questions Monday through Thursday, 8:00 AM – 5:00 PM and Friday 8:00 AM – 11:30 AM at 800-594-8624 (toll-free) or locally at 984-974-2222. For confidentiality purposes, you will need your account number and other patient identifying information before we can discuss your account.
  • All payments must be mailed to: UNC Health Care, PO Box 603158, Charlotte, NC 28260-3158. If mailing a payment, please detach the payment coupon from your statement and mail it back in the return envelope. An account number must accompany all payments to ensure the payment is correctly applied.
  • Itemization of charges is available upon request and provided free of charge by contacting Customer Service at 800-594-8624 (toll-free) or locally at 984-974-2222 or via My UNC Chart (Billing Account Inquiry)
• You may also pay by visiting the cashier window located behind the front desk at the lobby at UNC Health Southeastern, Monday through Friday 8am-5pm.

• You may contact our customer service department, Monday through Thursday, 8:00 AM - 5:00 PM and Friday 8:00 AM - 11:30 AM at 800-594-8624 (toll-free) or locally at 984-974-2222.

• Itemization of charges is available upon request and provided free of charge by contacting Customer Service at 800-594-8624 (toll-free) or locally at 984-974-2222 or via My UNC Chart (Billing Account Inquiry)
• You may request itemization of charges by visiting the cashier window located behind the front desk at the lobby at UNC Health Southeastern.

UNC Health Southeastern can assist you in various ways. We have financial counselors available who can assist you in applying for Medicaid. We also have a financial assistance program available that you can apply for, regardless if you have insurance or not. If you would like more information on our financial assistance program, please contact a financial counselor at 910-671-5203, or visit our Financial Assistance Program page.

You may contact Patient Access at 910-671-5096 and ask to speak with a financial counselor to receive an estimate of your potential services. An estimate may not represent your actual cost, as the actual cost will depend on the services you receive. As a result, your final bill may be less than or greater than the estimate provided.

UNC Health Southeastern participates in most major health plans in North Carolina. However, you will need to review or consult with your plan to confirm coverage of services.

Your benefit information packet should include this information. You may also call the customer service phone number listed on your insurance identification card to verify with a customer service representative.

You may call the customer service phone number listed on your insurance identification card to verify deductible information.