MyChart Help

For assistance with MyChart, please contact the UNC Health Outpatient Access Center at (888) 996-2767. The center is open Monday through Friday from 8 a.m. - 7 p.m.

Billing Information

At UNC Health Southeastern, we continuously strive to provide excellent customer service. The Customer Financial Services department at UNC Health Southeastern works to ensure that the billing process is as convenient as possible. To make the billing process simpler for you, we are starting to combine the bills you get from UNC Health Southeastern doctors and UNC Health Southeastern. This means that instead of getting separate bills from our doctors and hospital, the person responsible for paying the bill will get one billing statement that includes care from both our doctors and UNC Health Southeastern.

Some of the doctors you see at UNC Health Southeastern do not work for our hospital, so you will still get a separate bill from these doctors for care they provide. It’s important that you pay all bills that you get during this period of time.

We provide 24/7 access to all accounts.

Online Bill Pay is a quick and secure way to pay your hospital or doctor bills online. There is never a charge for making an online payment and your bank or card account information is protected by our secure website.

There are different options for bill payment.

ECW statement
ECW statement
Please call (910) 671-5047
Southeastern Radiology statement
Southeastern Radiology statement

Please call (910) 671-5047
Harmony statement
Harmony statement
(Services prior to July 23)

(Services after to July 23)

Pay bill in person

Conveniently pay your bill in person at the Health Information Management window just beyond the Main Information Desk in the main lobby of UNC Health Southeastern, 300 W. 27th Street, Lumberton, NC 28358.

Need Medical Financial Assistance?

UNC Health Southeastern's Medical Financial Assistance program provides financial assistance for qualifying patients who need help paying for emergency or medically necessary care they receive at UNC Health Southeastern, clinics or centers.

Frequently Asked Questions

If you have any questions about your insurance coverage or billing, please visit our “Frequently Asked Questions” link or contact our Customer Financial Services Department at (910) 671-5047. Our Customer Service Representatives are available to answer your questions Monday through Friday from 8 a.m. to 5 p.m.

Contact Us

You can conveniently apply for UNC Health financial assistance through your existing My UNC Chart account or a new one you create. My UNC Chart is our secure, online patient portal where you can apply for financial assistance, submit your supporting documents, and more.

Apply by Fax or Mail
Submit your complete financial assistance application and supporting documents:
Mail to:
Attention Financial Assistance
500 Eastowne Drive 2nd Floor
Chapel Hill, NC 27514
Secure fax: (984) 974-6454

Contact Financial Assistance
Speak with a Financial Navigator Monday through Thursday, 8:30 a.m. – 4:30 p.m. and Friday, 8:30 a.m. – 12:30 p.m. For your privacy and security, you will need to provide your account number and other information before we can discuss your account.
(866) 704-5286 (toll-free)
(984) 974-3425