UNC Health Southeastern Launches Self-Service Meal Ordering
UNC Health Southeastern is pleased to announce the launch of self-service meal ordering for patients through an app on their phone known as the CBORD® Patient App. This new capability enhances the patient experience by offering greater autonomy, interactive nutrition education, and an easier way for patients and loved ones to participate in care.
The app connects directly to UNC Health Southeastern’s nutrition system, enabling real-time access to personalized meal choices based on each patient’s dietary needs.
The program is being piloted on the Women’s Health Services Unit, with plans to roll out to other hospital units this fall.
“I am extremely proud of the effort our team has put forth to ensure that our patients, family members and staff have a more convenient, accurate and efficient way to order food,” said UNC Health Southeastern VP and Chief Engagement Officer Patrick Ebri, PhD. “It is indeed a game changer.”
Designed in collaboration with registered dietitians, the app empowers patients and their families to make informed meal choices and better understand how nutrition impacts wellness. Users can actively engage in their care by learning how their food selections align with their treatment plans.
“We’re redefining what patient-centered care looks like — starting with the menu,” said Arun Ahuja, SVP & GM - Healthcare & Corporate at Transact + CBORD. “Together with UNC Health Southeastern, we’re making hospital stays more personalized and empowering through technology.”
Patients admitted to UNC Health Southeastern can access the app on their mobile device or via desktop. After creating a profile, users can view menus and place meal orders. Dietary restrictions and clinical guidelines are built into the app, displaying only foods suitable for the patient’s specific diet. For those on nutrient-controlled diets (e.g., fluid, carbohydrate, protein), the app will provide guidance and automatically limit selections that exceed allowable thresholds.
About UNC Health Southeastern
In addition to offering services you’d expect from a community healthcare system, UNC Health Southeastern provides a number of specialized services that are unique to our system and not available anywhere else in the region. The nonprofit system, which is part of UNC Health, offers a combination of acute care, intensive care, and psychiatric services to more than 13,000 inpatients and 50,000 emergency patients annually. It is our mission to provide exceptional care for our diverse region; offer the highest quality standards in a safe environment; and provide compassionate care provided by a committed team. At UNC Health Southeastern, together, we will improve the health and well-being of the region we serve. We are Here for you. Here for good. To learn more, visit UNCHealthSE.org.
About CBORD
The CBORD Group, Inc. (CBORD), a business unit of Roper Technologies (Nasdaq: ROP), is a leading provider of food and nutrition service management software, integrated security solutions, campus card and cashless systems, and commerce platforms for healthcare, senior living, higher education, and business campuses. With over 10,000 organizations using CBORD solutions globally, CBORD is committed to delivering innovative and comprehensive technology solutions that enhance the daily lives of patients, residents, students, staff, and administrators.
Caption: Patrick Ebri, PhD
